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Help centre

Questions, answered.

Everything about opening an account, what you can trade, how charges and margins work, funding and payouts, the platform and staying safe. Can't find it? Our team is a message away.

Account & KYC
What do I need to open an account?
Your email and phone, PAN and Aadhaar for KYC, and a bank account for funding and payouts. Registration and email verification take a few minutes; the trading account is provisioned automatically once KYC is in order.
Who can open a SigmaFX account?
Resident Indian individuals aged 18 or over who complete KYC. Derivatives are leveraged products, so consider whether they suit your experience and risk appetite before you start.
How long does onboarding take?
Most people are trading the same day. You register, verify the one-time code we send you, complete KYC, and fund the account.
Can I change my registered bank or phone later?
Yes. Raise the request from your account and our team verifies it before the change takes effect, to keep payouts going only to accounts that belong to you.
Segments & trading
What can I trade on SigmaFX?
NSE index and stock futures, NSE options (calls and puts, weekly and monthly), MCX commodities (gold, silver, crude oil, natural gas and base metals) and GIFT Nifty on NSE IX. There is no equity cash segment — no delivery, intraday-cash, MTF or SIP.
What is a lot?
Derivatives trade in fixed quantities called lots, set by the exchange for each contract. You buy or sell whole lots; the lot size and the margin for one lot are shown on the order ticket.
Can I carry a position overnight?
Yes. Futures and bought options can be held to the next session or rolled to the next expiry. Index futures and options are cash-settled, so there is no delivery to manage — most traders square off or roll before expiry.
What are the market hours?
NSE futures and options: 09:15–15:30 IST. MCX: roughly 09:00 to 23:30 IST (later in US daylight time). GIFT Nifty trades about 21 hours a day across two sessions. Exact timings are set by the exchanges.
Do you offer options writing?
The terminal is built around buying calls and puts, where your risk is capped at the premium paid. Where writing is available, the SPAN and exposure margin is shown on the ticket before you confirm.
Charges & margins
How is brokerage charged?
It isn't — SigmaFX charges zero brokerage on every trade, across NSE futures & options, MCX and GIFT Nifty, on both the buy and the sell. Account opening, maintenance and the platform are free too. You pay only the statutory charges (STT/CTT, exchange, SEBI, stamp duty, GST) that every broker collects on behalf of the government and exchanges — itemised before you confirm.
What other charges apply?
The usual statutory charges on any Indian derivatives trade: STT/CTT, exchange transaction charges, the SEBI turnover fee, stamp duty and GST. Every one is itemised at its live rate before you confirm, and again on the contract note.
What is margin?
Margin is the amount you post to open and hold a leveraged position — SPAN plus exposure, as computed by the exchange. If your balance falls below the required margin, positions can be squared off, so keep a buffer.
Are there any hidden fees?
No. What you see itemised on the order ticket is what you pay. There are no account-opening, maintenance, deposit or withdrawal fees.
Funding & payouts
How do I add funds?
Fund your trading account by bank transfer or UPI from your registered bank account. The balance is typically ready to trade right away.
How fast are withdrawals?
Withdrawal requests are reviewed and paid out the same business day, straight to your registered bank account. No holds, no hidden conditions.
Are my funds safe?
Client funds are held in a segregated account, separate from the firm's own money, and you can see your balance and ledger at any time in the terminal.
Platform & apps
Which devices can I trade on?
The terminal runs in any modern browser and installs as an app on Android (a direct APK) and on iPhone and iPad (an installable web app). Your positions, orders and watchlists sync across every device.
Do I get live prices and market depth?
Yes — live quotes, market depth and the full option chain on the contracts you trade, with charts and indicators built into the terminal.
Can I set stop-losses and alerts?
Yes. Place stop-loss and target orders on a position, and set price alerts on any contract so you never miss a level you care about.
Safety & support
Is derivatives trading risky?
Yes. Leverage magnifies both gains and losses, and you can lose money quickly. Trade only with capital you can afford to lose, size positions carefully and use stop-losses. SigmaFX provides a platform, not investment advice.
How do I reach support?
By email and phone during market hours, plus WhatsApp. We help with accounts, orders, margins and payouts — not with what to trade.

Still have a question?

Talk to the SigmaFX team, or open an account and see the platform for yourself.